Refund Policy
Last updated: July 2026
1. Subscriptions
Cloenza offers monthly subscription plans. You may cancel your subscription at any time from your billing settings. Cancellation takes effect at the end of your current billing period — you retain full access until then.
2. Refunds
We offer a 7-day money-back guarantee on all paid plans. If you are not satisfied within the first 7 days of your first payment, contact us and we will issue a full refund. After 7 days, payments are non-refundable. Partial refunds for unused time are not provided.
3. Exceptions
Refunds may be granted at our discretion in cases of: (a) technical issues caused by our platform that prevent use of the Service; (b) duplicate charges due to billing errors. We do not provide refunds for: change of mind after 7 days; failure to cancel before renewal; or dissatisfaction with AI-generated content quality.
4. How to Request a Refund
To request a refund within the 7-day window, email us at support@cloenza.com with your account email and reason. We will process eligible refunds within 5–10 business days via the original payment method.
5. Contact
For billing questions: support@cloenza.com